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Refund Policy

Last Updated: September 15, 2026
Effective Date: September 15, 2026

This Refund Policy explains how payments and remedies work for VETT (vettit.ai). Please read it carefully before purchasing. By placing an order, you agree to these terms.

1. General Policy: No Cash Refunds

VETT operates on a pay-per-mission model. When you submit a mission, VETT immediately begins AI processing, generating respondents, running your survey, and producing analysis. Because this work and its associated compute cost are incurred as soon as a mission starts, all sales are final and we do not issue cash refunds.

Instead of refunds, VETT stands behind its service with a re-run remedy (Section 2). If something goes wrong on our side, we fix it by re-running your mission, not by returning money.

The only exceptions are the limited situations in Section 3, which we honor because payment-network rules and applicable law require it.

2. Our Remedy: Re-Runs, Not Refunds

If a mission fails to deliver because of a problem on VETT's side, we will make it right by re-running the mission at no additional charge. This applies to:

  • Technical failure, a mission that fails to complete due to a VETT system error.
  • Non-delivery, results that are never produced because of a platform fault.
  • Corrupted output, result or export files that are unreadable due to a platform issue.

If a mission fails to complete, VETT has been alerted automatically and will re-run this mission at no extra cost. You do not need to do anything. If you have not heard from us within two business days, reply to our email or write to support@vettit.ai with your Mission ID.

If your results or export files are unreadable, we are not alerted automatically. Write to support@vettit.ai with your Mission ID and we will re-run the mission or regenerate the files. We aim to respond within two business days.

VETT does not issue credits in place of a re-run.

A mission that completes and delivers results is considered delivered, even if the number of qualified respondents is lower than requested (a "partial" delivery). Partial deliveries are not eligible for a cash refund; where a partial delivery results from a VETT-side fault, the remedy is a re-run at our discretion.

3. Limited Exceptions (Required by Card Networks and Law)

We will return funds only in the following situations, which we honor because card-network rules or applicable law require it:

3.1 Duplicate Charges

If you were charged more than once for the same mission due to a processing error, we will reverse the duplicate charge(s). You keep the single mission you paid for.

3.2 Unauthorized or Fraudulent Charges

If a charge was made without your authorization (for example, through a compromised account or card), report it to support@vettit.ai within 60 days of the transaction and we will investigate and reverse confirmed unauthorized charges.

These exceptions exist to comply with payment-network requirements and consumer-protection law. They are not a general satisfaction guarantee.

4. Not Eligible

To be explicit, the following are not eligible for a cash refund (the Section 2 re-run remedy may apply where a VETT-side fault is involved):

  • A mission that ran and delivered results, including where you are dissatisfied with the insights. Synthetic respondent data is directional, not predictive, and is described as such throughout the product.
  • Partial deliveries (fewer qualified respondents than requested).
  • Changing your mind after a mission has started or completed.
  • User error, incorrect screener parameters, wrong creative uploaded, or a mission submitted by mistake. Contact support@vettit.ai; we may offer a re-run as a courtesy, at our discretion.
  • Missions removed or accounts suspended for violating our Terms of Service.

5. Promotional Pricing

  • Promotional codes reduce the amount charged; only the amount actually charged is ever subject to the limited exceptions in Section 3.

6. Chargebacks and Disputes

If you believe a charge was duplicated or unauthorized, please contact support@vettit.ai before initiating a chargeback with your card issuer, we can usually resolve these faster directly. Initiating a chargeback on a mission that was delivered as described may result in:

  • Account suspension
  • Loss of access to historical mission data
  • Inability to use VETT in the future

7. Service Discontinuation

If VETT permanently discontinues a mission type after you have paid for a mission of that type that has not yet run, we will reverse the charge for that mission.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated by email or a prominent website notice and apply to purchases made after the change date.

9. Your Statutory Consumer Rights

This policy does not override mandatory consumer-protection rights you may have under applicable law, including the UAE Consumer Protection Law (Federal Law No. 15 of 2020) and, where applicable, the EU Consumer Rights Directive. Where such laws grant you stronger rights than this policy, those laws prevail. Note that many jurisdictions allow a business to disapply the standard "cooling-off" cancellation right for digital services that begin immediately with the customer's consent, which is the case when you submit a VETT mission.

10. Contact

VETT (vettit.ai)
Support: support@vettit.ai
Response time: within 2 business days

We stand behind our work. If a mission fails on our side, we re-run it at no extra cost. That is our commitment to you.